Case Study: Xplor Pay turns documentation into a competitive advantage with GitBook

How Xplor Pay elevated documentation into a competitive advantage

Xplor Pay, a global payments platform, faced a challenge with its scattered and outdated documentation, which created a fragmented experience for developers and did not align with the company's innovative products. As documentation quality became a key differentiator for prospects comparing payment providers, they realized it needed to be a core part of their product strategy.

By implementing GitBook, Xplor Pay consolidated its documentation from GitHub and Confluence. The vendor's solution, including CLI sync for automated API documentation with Azure DevOps, allowed their small team to keep content current with minimal manual effort. The result was documentation that customers now cite as a key reason for choosing their platform, strengthening trust and becoming a genuine competitive advantage.

Xplor Pay

Yury Speranskiy

Principal Product Manager