Case Study: Whereby streamlines developer documentation and collaboration with GitBook

How Whereby writes developer-first technical documentation

Whereby, a video conferencing platform, needed a more powerful and flexible solution to scale its developer documentation beyond a simple API reference. Their previous mix of custom sites and Help Scout docs was insufficient for their growing needs, which included hosting tutorials, how-to guides, and comprehensive API documentation.

GitBook provided a comprehensive documentation platform that enabled a flexible, collaborative workflow. The solution allowed Whereby's engineers and product managers to contribute draft content, which was then refined by the solutions team. Key features like preview functionality for team review and Git Sync for direct contributions via GitHub streamlined the process. As a result, Whereby successfully expanded its docs to include a wider range of content, improving the experience for both their customers and internal development teams.

Whereby

Brittany Williams

Technical Support Specialist