Case Study: Ericsson achieves scalable multi-audience documentation with GitBook

How Ericsson solved multi-audience documentation at enterprise scale

Ericsson, a major telecommunications company, needed a solution for creating documentation to serve multiple distinct audiences—customers, partners, and internal teams—without creating collaboration bottlenecks. Their previous system of static documents on internal portals was difficult to maintain and resulted in inconsistencies, creating a significant challenge for enterprise-scale documentation.

GitBook provided the perfect solution with its platform featuring flexible editing options, including a visual editor and Git Sync with GitLab, which streamlined collaboration. Crucially, GitBook’s authentication and access control features allowed Ericsson to deliver the right content to the right audience by conditionally displaying sections based on user attributes. This enabled Ericsson to consolidate all their API documentation, developer guides, and support resources onto a single platform, establishing a foundation for professional and accessible documentation at scale.

Ericsson