Case Study: FreedomPay modernizes developer documentation with GitBook

FreedomPay modernizes docs across 88 countries with GitBook

FreedomPay, a global payment platform, faced a challenge with its outdated and fragmented documentation, which was primarily in PDF format and stored across multiple spaces. This created a bottleneck for partners, who required extensive one-on-one support to navigate integrations. To modernize the developer experience, FreedomPay turned to the vendor GitBook.

By implementing GitBook, FreedomPay migrated its extensive content and used the GitBook Agent to quickly restructure and improve its documentation. The solution provided a clean, self-service site that eliminated the need for partners to download PDFs or seek handholding. The result was an immediate positive reception from prospects, with one noting the API looked easy to integrate with, effectively taking the question of documentation quality off the table. GitBook also enabled future plans for conditional content and provided a programmatic handshake to the world through its MCP endpoint, which is set to greatly compress time to market for partners.

FreedomPay