Case Study: BPCE secures its customer-facing banking chatbot with Giskard

BPCE secures 3 AI assistants with Giskard

BPCE, one of France's largest banking groups, was preparing to launch a customer-facing GenAI chatbot. The challenge was to ensure the AI assistant was secure against unforeseen attacks like prompt injections while simultaneously validating the quality and accuracy of hundreds of banking-related answers. To address this, they turned to the vendor Giskard and its red teaming and testing platform to manage the risks and establish a robust testing process.

Giskard implemented a solution that included expert red teaming to detect vulnerabilities before launch and automated functional testing to validate answer quality with business experts. As a result, BPCE securely launched the chatbot and has since expanded to run three AI assistants through Giskard's platform. The solution provided continuous confidence through regular performance measurement and ongoing security updates, allowing BPCE to demonstrate the assistant's reliability and securely manage its evolving knowledge base.

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