Case Study: YTK improves customer experience and conversion with giosg live chat and chatbot

YTK's Live Chat and Chatbot Enhance Customer Experience

YTK partnered with giosg to improve customer experience and conversion while managing a one-year-old chatbot in a more meaningful, traceable way. The company also wanted to extend support beyond customer service hours and proactively deliver relevant messages to website visitors, including the option to leave a callback request.

With giosg Live Chat as the chatbot’s home platform, YTK received setup, training, rule-building, and reporting support, while also embedding contact forms and configuring proactive messaging across the site. As a result, the chatbot now serves customers 24/7, YTK can target visitors more effectively, and reporting helps continuously improve service; the company also reports increased conversion and more website visitors being driven to chat for advice.

YTK

Anne Rautu

Marketing Manager