Case Study: Sweef improves customer communication with giosg live chat

Why Furniture Industry Leader Sweef Chose Giosg Twice Over Competitor

Sweef, a Swedish furniture and interior design retailer, sought to enhance its online customer communication and create a more seamless buying journey on its e-commerce website. They needed a tool for their customer service team that would allow them to deliver personal and friendly support.

The company implemented giosg's live chat solution across its Swedish, German, and Norwegian domains. As a result of using giosg, Sweef significantly improved customer engagement and satisfaction. They were able to service approximately 3,000 customers via the chat within a three-month period, achieving an impressive average response time of just 40 seconds, which provided them with valuable customer insights.

Sweef

Kim Hedemyr

Head of Customer Relations