Case Study: Wallpassion boosts sales and customer advice with giosg live chat

Wallpassion helps 48 % of incoming customer chats with advice & assortment matters

Wallpassion partnered with giosg to improve the speed and accessibility of its online customer service, while also offering more personal support on its website. The customer wanted a solution that could handle recurring questions efficiently and help visitors get the right guidance before contacting support.

giosg implemented live chat together with first-line support built with Interaction Builder, allowing Wallpassion to automate common inquiries and focus agents on more complex cases. The results were strong: 48% of chats were about advice and assortment, 26% were tagged #assortment, and 22% were sales-focused. giosg’s solution also helped Wallpassion proactively guide visitors, reduce drop-off, spot website errors faster, and strengthen its brand.

Wallpassion