Case Study: VSP improves customer service with giosg Live Chat

VSP Integrates giosg With Their Contact Centre Solution

VSP (Vakka-Suomen Puhelin) needed a reliable chat partner to strengthen its contact centre offering and provide a more flexible, analytics-driven customer service channel. After difficulties with a previous chat provider, VSP turned to giosg and adopted giosg Live Chat as part of its service setup.

giosg implemented Live Chat along with Interaction Builder-based button bots and Rules to support both customer service and self-service use cases. The solution helped VSP and its contractual customers shift FAQ traffic from phone to chat, transfer one customer’s 1,500 monthly incoming calls to chat, improve tracking of sales through the Basket feature, and boost customer satisfaction and NPS scores.

VSP

Jaakko Kivelä

Development Manager