Case Study: Väre handles 60% of customer conversations with giosg AI Agents

Väre handles 60% of conversations with giosg AI Agents

Väre, a leading Finnish energy retailer, faced the challenge of scaling its customer service to manage rising demand, reduce operational costs, and strengthen customer retention in a highly competitive market. To achieve these goals, they partnered with the vendor giosg to implement AI Agents for automation and digitalization.

giosg's solution involved a multi-phase rollout of AI Agents, starting with automating customer service FAQs before expanding into sales support and a renewed, AI-powered WhatsApp integration. The results for Väre were transformative, with over 60% of all conversations now handled by AI, a 50% increase in handled chat volumes during peak times, and human agents freed to focus on high-value care. This partnership with giosg provided Väre with a significant strategic advantage.

Väre