Case Study: Vaasan Sähkö Improves Self-Service and Customer Experience with giosg Service Bot

Vaasan Sähkö improves self-service with giosg and resolves nearly 45% of queries on electricity contracts

Vaasan Sähkö, a leading Finnish energy company, faced the challenge of meeting increased customer demand for faster support and information, particularly during the energy crisis. To enhance their customer experience and provide efficient self-service options, they partnered with vendor giosg to implement the giosg service bot.

giosg's solution provided an intelligent chatbot built with their Interaction Builder, enabling customers to find answers independently. This resulted in streamlined support processes, with the bot effectively guiding users to relevant resources. The implementation achieved measurable success, including a 3.5% average click-through rate and the ability to address nearly 45% of queries related to electricity contracts.

Vaasan Sähkö