Case Study: Vaasan Sähkö improves self-service and customer experience with giosg Service Bot

Vaasan Sähkö Improves Self-Service and Customer Experience with giosg Service Bot

Vaasan Sähkö, one of Finland’s leading energy companies, faced growing customer support demands during the energy crisis and needed a faster way to help website visitors find information. To improve self-service and customer experience, the company worked with giosg and its service bot/chatbot solution to provide quick, accurate answers to common questions.

giosg implemented an intelligent service bot using the giosg Interaction Builder, helping Vaasan Sähkö guide customers to relevant information and reduce pressure on the support team. The bot has delivered measurable impact, including nearly 45% of queries related to electricity contracts and a 3.5% click-through rate over five months, while also improving response speed and overall service efficiency.

Vaasan Sähkö’s