Case Study: Vaasan Sähkö achieves 95% chat automation and 24/7 support with giosg’s AI Agent

Vaasan Sähkö achieves 95% automation with giosg

Vaasan Sähkö, an electricity provider, wanted to reduce the number of incoming customer contacts for easily solvable matters and extend their customer service availability beyond office hours. To address this challenge, they partnered with the vendor giosg to implement an AI Agent.

giosg implemented a well-designed AI Agent that reflected the company's brand voice and provided 24/7 support. The solution achieved a 95% automation rate, with the vast majority of chats being fully handled by the bot. This resulted in a significant drop in agent-handled chats, allowing customer service teams to focus on more complex inquiries while providing customers with instant answers at any time.

Vaasan Sähkö