Case Study: a leading telecommunications company achieves 161% higher online conversion with giosg

USA Telecommunications Giant Skyrockets Online Conversion Rate by 161%

giosg worked with a Leading Telecommunications Company that was struggling to keep customers engaged online. Many shoppers wanted hands-on device experiences and human interaction, while complex plans made digital purchasing difficult and slowed online sales.

giosg implemented a Digital Virtual Store powered by conversational live video technology, with a presenter demoing products and answering questions in real time. This helped educate customers, build trust, and clarify plan details, leading to a 161% increase in conversion rate across all web pages, 678 additional full orders, and a 2.22% decrease in Care Call-in-Rate.