Case Study: Tempur achieves 56% conversion rate with giosg

Tempur reaches 56 % conversion rate with Giosg’s personalised interactions

Tempur, the globally known sleep and mattress brand, wanted to provide faster, better customer support on its eCommerce site while also turning more website visitors into buyers. To do this, Tempur partnered with giosg and implemented its service bot and chat solutions to help answer questions, support shoppers, and offer convenient options like booking in-person consultation sessions.

Using giosg’s chat and Interaction Builder, Tempur created a first-line support experience with options such as support, consultations, reseller lookup, FAQs, and current campaigns across desktop and mobile. The results were strong: Tempur achieved a 56% conversion rate from mobile visitors clicking on product links and an overall conversion rate of 28% across all devices, while also improving customer service responsiveness with giosg.

Tempur

Benny Pun

E-Commerce Manager