Case Study: Riddermark Bil boosts online car sales with giosg Live Chat

Riddermark Bil Makes Purchasing Cars Online Easy

Riddermark Bil, a Swedish car dealership with more than 10 locations, over 2,000 cars for sale, and 100,000+ monthly website visitors, wanted a more efficient way to engage customers online as part of its digital transformation. To meet this challenge, the company implemented giosg Live Chat on its website and car ads on Bilweb.

Using giosg’s data-driven live chat and analytics, Riddermark Bil was able to target visitors with relevant messages, segment them into “rooms” by page topic, and support customers throughout the buying journey. The result was stronger engagement and online sales, with Riddermark Bil selling over 30 cars per month through live chat and noting that most of those sales were initiated by agents via giosg.

Riddermark Bil

Mathias Loryd

Chief Marketing Officer