Case Study: A1 Slovenia boosts sales performance with giosg live selling

Online Sales Success of A1 Slovenia's Liveshop +24% Conversion

A1 Telekom Austria Group's Slovenian subsidiary, A1 Slovenia, faced the challenge of enhancing its customer experience. The goal was to streamline business processes and provide exceptional service both in physical stores and online. Customer feedback indicated a strong desire for the ability to view and compare devices with access to critical product information before making a purchase decision.

The company implemented giosg's live selling solution to upgrade its online shopping. This allowed customers to engage in real-time, one-to-one conversations with sales staff while browsing. As a result, giosg helped A1 Slovenia surpass its sales targets with a 19% increase in overall sales performance. The project achieved a 24% average conversion rate and received an impressive customer NPS rating of 9.2 out of 10.

A1 Telekom Austria Group

Matjaz Vracko

Residential Sales Director