Case Study: Oilpoint Finland Oy achieves 90% chat automation with giosg AI Agents

Oilpoint Finland Oy automates 90% of chats with giosg

Oilpoint Finland Oy, a Finnish company with a strong digital presence, faced increasing pressure on its customer service team due to a high volume of routine inquiries on its website. They partnered with giosg to enhance efficiency and provide 24/7 support by automating the majority of these conversations using giosg's AI Agents and live chat tools.

The solution implemented by giosg involved deploying AI-powered automation to handle common questions. This resulted in a 90% automation rate for incoming chats, drastically reducing the team's workload while making it easier for customers to get help at any time and increasing customer activation.

Oilpoint Finland Oy