Case Study: Moment Group boosts sales leads and conversions with giosg Live Chat

Moment Group Helps Their Clients Convert 40% More Sales Leads

The Moment Group, a resource partner offering chat solutions, needed a live chat service to provide to their own customers. Before partnering with giosg in 2014, they did not have a chat offering and wanted to be among the first to provide one in the Finnish market.

By implementing the giosg live chat platform, Moment Group equipped their agents with an efficient tool. This partnership yielded concrete results for their end customers, including a 30-40% conversion of chat conversations into sales leads. Online shop visitors who chatted were 5x more likely to make a purchase, and one healthcare client saw 30% of appointments handled via chat.

Moment Group

Pasi Toivokoski

Chief Chat Officer