Case Study: Lippupiste Ltd achieves #1 service-channel status and highest customer satisfaction with giosg live chat

Live Chat Rises to #1 Service Channel for Ticketing Service

Lippupiste Ltd, Finland’s leading ticketing service provider (part of CTS Eventim), needed a faster, more customer‑friendly support channel and a way to balance staffing while scaling service. After about six months of using giosg’s chat services reactively, the team decided to shift to a more proactive chat strategy and integrate it into their broader customer‑service and brand plans.

giosg supplied an easy‑to‑use live chat solution that agents adopted alongside phone and email, allowing staff to handle chats while doing other tasks and run the service with just 1–3 users, even extending service hours. The outcome: chat became the channel with the most positive customer feedback—surpassing phone and email—customers get faster, real‑time help, and Lippupiste is now expanding chat as a core part of its service offering.

Lippupiste Ltd

Pirjo Peltomäki

Service Director