Case Study: K-Auto improves digital customer experience with giosg

K-Auto Transform Their Customer Experience With Online Interactions

K-Auto, an automotive dealership, faced the challenge of providing an excellent online customer experience to match the modern car buyer's digital research journey. They partnered with vendor giosg to implement a proactive live chat service and other digital interaction tools to improve communication and support their online marketing efforts.

The solution from giosg included targeted live chat routing and the giosg Interaction Builder for creating chatbots and interactive banners. This significantly improved K-Auto's digital customer experience, leading to a 30% growth in chat usage and a 30% conversion rate of chats into leads, all without increasing their human resources.

K-Auto

Nico Numminen

Customer Insight Specialist