Case Study: JHL modernizes customer service with giosg

JHL Modernizing Customer Service with giosg

JHL, Finland’s largest trade union in the welfare sectors, needed to modernize its customer service and move beyond traditional phone support. To better serve members and attract younger audiences who preferred written communication, JHL turned to giosg’s chat platform.

With giosg, JHL was able to handle multiple customer inquiries at once, improve efficiency, and use chat templates to support more consistent service. The shift led to faster replies, easier resolution of difficult conversations, and higher member satisfaction, with positive feedback increasing noticeably.

JHL

Kirsi Hahtomaa

Application Specialist