Case Study: Leading European Telco provider achieves 25% increase in online sales with giosg Virtual Store

How the leading European Telco provider increased sales by 25% with their Virtual Store in Germany

Leading European Telco provider faced a rapidly changing market where customers demand better offers, smarter service and more interactive online experiences. To better monetize heavy web traffic (≈4 million monthly visitors in Spain), streamline purchasing across channels and bring the in‑store experience online, the company engaged giosg to provide a first‑class online engagement and conversion solution.

Giosg implemented a Conversational Marketing approach—live video, real‑time messaging, voice, chatbots and a virtual store/One‑to‑One hybrid sales workflow—embedded in the contact center and website. The deployment delivered about a 25% increase in online conversion, a threefold rise in sales through the giosg solution in Germany, 19% higher engagement, giosg-driven interactions now represent roughly 50% of online sales, lead conversion of 2.6% (~400,000 leads/month) and a ~3% lift in ad conversion.