Case Study: Rittal Achieves 10/10 Customer Service with giosg Live Chat

How Rittal UK Ltd improved their online customer service and website navigation with giosg Live Chat and Interaction Builder

Rittal UK, a manufacturer of enclosures and accessories for the electrical, electronic and IT industries, needed a better way to support customers on its website. Because its product range was complex, visitors struggled to navigate the site and find the right product information, so the company turned to giosg Live Chat for more effective post-sales service.

With giosg’s Live Chat and Interaction Builder, Rittal UK added a button-based bot to automate navigation, route customers to the right support agent, and collect feedback without sending users away from the chat. The solution improved website navigation and faster access to product information, helped speed up online customer service, and earned an average customer chat rating of 10/10.

Rittal

Natalie Siddle

Customer Insight Team