Case Study: a largest retailer achieves 50% conversion growth with giosg

How one of the largest retailers in Spain achieved a remarkable 50% increase in their conversion rate

The customer, one of Spain's largest retailers in the sleep equipment industry, faced a critical challenge when the COVID-19 pandemic prevented their traditional sales model, which relied heavily on in-person home visits and face-to-face sales. This required a rapid strategic shift to a digital-first approach. They partnered with giosg to help reinvent their sales process.

giosg implemented its digital engagement solution, integrating a widget and chatbot across the retailer's website to facilitate immediate contact and remote sales. This solution drastically improved the user experience, leading to a remarkable 50% increase in their conversion rate. The results also included immediate customer responses instead of delays exceeding eight hours, and an average purchase receipt value of over €500, showcasing the significant impact of giosg's service.