Case Study: Apotek Hjärtat serves 2500 customers daily with giosg

How Apotek Hjärtat strengthens their customer journey online and amplifies automation and security with the help of giosg

Apotek Hjärtat, Sweden’s largest pharmacy chain, needed a secure and GDPR-compliant way to improve its online customer journey while handling the challenges of strong bank-ID authentication and high legal requirements. The company was looking for a simple, easy-to-implement live chat solution that would support its focus on automation and better customer service, and chose giosg.

giosg implemented live chat and product guides, enabling Apotek Hjärtat to offer the same kind of help online that customers receive in-store. The result is a seamless customer experience with immediate support, no queues, and 2,500 customers served daily; 75% of chat users rate the service 4 or 5 out of 5, and chat speed has increased customer satisfaction.

Apotek Hjärtat

Maria Yazdi

Head of Customer Service