Case Study: HOAS cuts support tasks by 80% with giosg AI Support Assistant

HOAS AI Revolution – Support Assistants Cut HOAS Tasks by over 80%

The Foundation for Student Housing in the Helsinki Region (HOAS), which manages housing for over 20,000 students, faced the challenge of handling a high volume of daily inquiries with a need for greater speed and accuracy. To address this, the organization turned to the AI Support Assistant from vendor giosg.

By implementing giosg's solution, HOAS automated 83% of its inquiries within just one month. This resulted in an 80% reduction in manual workload and led to a strong service rating of 3.8 out of 5, which continues to improve.

Hoas

Sanna Agullana

Development Manager