Case Study: Wetteri boosts sales and customer service with giosg

Customer-centric Service and Efficient Tools as Drivers for Wetteri's Sales Growth

Wetteri, a prominent automotive company in Finland, faced the challenge of maintaining efficient sales service and identifying customer needs while rapidly expanding through acquisitions. To enhance their customer-centric approach and drive sales growth, they sought solutions from the vendor giosg.

giosg provided a suite of tools, including a chat feature and WhatsApp integration, to serve as efficient initial contact channels. They also implemented the Interaction Builder to guide customers and promote self-service. This solution from giosg led to significant results: a combined interaction and chat usage rate over ten times higher than before, over 300 monthly sales conversations, and approximately one-third of all chats converting into qualified leads.

Wetteri

Jukka-Pekka Pauanne

Project Manager, Marketing