Case Study: Apotek1 achieves faster, more secure customer support with giosg live chat

Apotek1 Elevates Health Outcomes for 10,000 Customers Using giosg’s Innovative Technology

Apotek1, Norway’s leading pharmacy chain, needed a secure way to support online customers while handling sensitive health-related questions and personal data. The company partnered with giosg and used its live chat service to provide trusted digital customer support without compromising security.

With giosg’s live chat, Apotek1’s pharmacists and customer service staff could answer questions in real time via secure login methods such as BankID, Buypass, or Commfides. In just one quarter, giosg helped Apotek1 communicate with over 10,000 customers and leads, send 59,000 chat messages, and maintain an average response time of only 0.40 seconds.

Apotek1

Malin Skaar

Customer Service Manager