Case Study: Puptown Lounge streamlines multi-location pet care and boosts growth with Gingr

Puptown Lounge - Customer Case Study

Puptown Lounge, a family-owned dog daycare, boarding, and grooming business in Ohio, faced significant operational challenges from relying entirely on pen and paper. This outdated system made it difficult to track client daycare package usage and balances, a problem exacerbated for clients using both of the company's locations. The owners, Sarah Himelstein and Cliff Boyden, sought a more efficient solution and turned to the software vendor Gingr.

By implementing Gingr's management software, Puptown Lounge gained a seamless system for tracking client packages and services across both locations. The solution provided customers with clear visibility into their remaining days and enabled the business to easily manage accounts. The results were highly positive; Gingr helped the business achieve a grand uptick in new customers and a significant increase in sales of add-on services. The vendor's reporting tools also provided valuable insights into sales trends, supporting the company's dramatic growth from 3 to 60 employees.

Puptown Lounge

Cliff Boyden

Puptown Lounge