Case Study: Pinnacle Pets Play & Stay reduces revenue leaks and improves communication with Gingr

Pinnacle Pets Play & Stay - Customer Case Study

Pinnacle Pets Play & Stay, a pet-care business offering boarding, daycare, training, and grooming, faced challenges with revenue leaks and inefficient client communications as they grew. Their manual processes were costing them money and could not keep up with evolving customer expectations for seamless booking and transparent communication. They turned to the pet care management software from Gingr for a solution.

By implementing Gingr's platform, Pinnacle Pets utilized features like SMS messaging, automated emails, and customizable templates to streamline operations and improve communication. This solution plugged revenue leaks, saved labor hours, and reduced misinformation. As a result of working with Gingr, the business more than doubled in size, growing from 15 to over 30 employees, while achieving clearer customer interactions and greater operational efficiency.

Pinnacle Pets Play & Stay

Alex Varney

VP of Operations