Case Study: Frontier Communications achieves 60% more registered users with Gigya

Frontier Communications Standardizes Security & Customer-Centricity

Frontier Communications wanted to reduce postage costs and improve the customer experience by replacing its internal registration and third-party online bill pay systems with a more seamless, enterprise-wide identity management approach. The company needed a solution that could streamline front-end registration while standardizing security protocols behind the scenes, using Gigya’s Registration-as-a-Service (RaaS) and Profile Management.

Gigya implemented a centralized registration and profile system across Frontier’s web and mobile properties, creating unified customer profiles and standardizing data privacy, encryption, and storage practices. The result was a 60% increase in registered users, along with a shift from an account-centric model to a more customer-centric experience, while also making it easier for Frontier to scale and stay compliant.

Frontier Communications

Eric Del Sesto

VP of IT at Frontier Communications