Case Study: Enterprise Travel & Hospitality Company achieves higher revenue and lower IT costs with Gigya

Enterprise Travel & Hospitality Company - Customer Case Study

Enterprise Travel & Hospitality Company wanted to redesign its website and improve customer engagement without spending months building a custom identity solution. The company needed a secure, flexible way to onboard users, manage profiles, and support a new mobile loyalty experience, and it chose Gigya’s Customer Identity Management platform.

Gigya implemented Registration-as-a-Service, Social Login, Profile Management, and Engagement & Loyalty tools to unify customer data and simplify sign-up across the enterprise. The result was a launch completed about six months faster than expected, a 25% increase in revenue, and a 10% reduction in overall IT costs, while also boosting mobile loyalty participation and social referrals.