Case Study: One Pharma improves patient outcomes and sales effectiveness with GigaSpaces eRAG

One Pharma boosts adherence by 20% with GigaSpaces

One Pharma, a pharmaceutical company, faced a challenge where its sales representatives lacked immediate access to critical information during customer visits. This delay in obtaining data on drug interactions, pricing, and alternatives caused missed opportunities and stalled conversations with healthcare providers. The vendor, GigaSpaces, provided its eRAG product to solve this problem.

GigaSpaces implemented eRAG, an AI-powered tool that understands natural language questions and delivers real-time answers from clinical data, safety records, and sales analytics. This enabled a sales representative to instantly provide a doctor with crucial drug interaction information, preventing a potential adverse event and securing a prescription. The solution also identified a more affordable generic alternative that improved patient adherence and increased profitability for a pharmacy. As a result, the rep transformed into a trusted advisor, leading to better patient outcomes and increased revenue.