Case Study: Leading E-Commerce Retail Solutions Company achieves continuous holiday peak availability and 10–20ms transaction latency with GigaSpaces

Leading E-Commerce Retail Solutions Company - Customer Case Study

A top-20 US retailer with 1,100 stores faced a major system crash during holiday peak traffic that cost millions and exposed its inability to handle extreme bursts without costly over‑provisioning. The retailer needed consistent, low‑latency omnichannel service across Web, mobile, kiosks and fulfillment during the busiest shopping periods.

GigaSpaces implemented an in‑memory inventory and ordering solution on its elastic data grid within four months, providing a single source of record, local caching, dynamic provisioning, automatic failover and self‑healing. The deployment delivered 10–20 ms average transaction latency under peak loads, capacity that scales only when needed, and zero downtime for nine years and counting.