Case Study: Leading National Carrier achieves optimized network visibility and augmented engineering capacity with Gigamon Resident Support Engineering

Top National Carrier Leverages Gigamon Resident Support Engineering to Augment Staff with Gigamon Subject Matter Expertise

A leading national mobile carrier supporting millions of 3G, 4G and LTE customers relied on a Gigamon Visibility Fabric to monitor a complex, multi-vendor network but lacked the in-house product and monitoring expertise to scale. Its engineering team was stretched thin and could not dedicate the time or budget to develop Gigamon skills while needing rapid deployment of GigaSMART features (NetFlow) and 40Gb connectivity to meet Big Data and mobile traffic growth.

Gigamon delivered a full-time on-site Resident Support Engineer (RSE) — a certified subject-matter expert who designed, deployed and operated the Gigamon solution, provided best-practice guidance, and coordinated rapid escalation with headquarters. The engagement optimized the Visibility Fabric, enabled faster feature rollouts and 40Gb upgrades, reduced client workload, and produced measurable gains (including a rapid patch deployment that increased tool traffic capacity by about 8 Gb/s).