Case Study: Telefónica Argentina achieves network visibility and customer experience optimization with Gigamon

Telefonica Selects Gigamon to Gain Network Visibility and Optimize Customer Offerings

Telefonica Argentina sought to improve its network performance and optimize its service offerings to enhance customer satisfaction. The company faced challenges in gaining sufficient visibility into its network traffic and subscriber content consumption patterns. To address this, they partnered with Gigamon and implemented its visibility solutions, including the GigaVUE-TA1 and GigaVUE-HD8 with GigaSMART applications.

The solution from Gigamon provided Telefonica Argentina with pervasive visibility across its network, enabling it to identify and resolve performance issues swiftly. This helped to streamline operations and prepare for new technologies. A key measurable result was a significant 10:1 cost savings ratio due to reduced tool processing load. Gigamon's implementation also directly helped troubleshoot a critical DNS performance issue, preventing a potential service outage.

Telefonica Argentina

Alberto Bernal

Telecom Network Planning Engineer