Case Study: Leading SaaS Company achieves seamless, zero‑downtime GigaSMART upgrade with Gigamon 4‑Hour Remote Professional Services

Leading SaaS Customer Relies on Gigamon 4-Hour Remote Professional Services to Assure Successful Design Changes

A leading provider of business and personal finance software and SaaS operated a 15‑node Gigamon Visibility Fabric in a high‑availability environment that could not tolerate unexpected downtime. To meet rising monitoring demands they needed to add GigaSMART packet de‑duplication and VLAN header stripping, but had no lab and no budget to build one—so they required expert guidance and pre‑validation to ensure the change would be flawless.

They purchased Gigamon’s 4‑Hour Remote Professional Services; a Gigamon engineer built the new configurations, tested them in a lab with traffic generation to verify de‑duplication and VLAN stripping, and delivered a written deployment procedure. The result was a seamless upgrade implemented per plan with correct syntax and traffic distribution, no errors or unexpected impact on uptime, and savings from avoiding a costly lab build.