Case Study: Leading African Telecommunications Company achieves 88% reduction in duplicate packets and faster troubleshooting with Gigamon

Gigamon Profitably, Efficiently, and Securely Connects Leading African Telecommunications Company to Over 60 Million Customers

One of Africa’s largest telecommunications providers, serving more than 60 million customers and businesses across 50+ countries, faced growing network visibility and quality-of-service challenges—rising fraud, the need to feed traffic to multiple probes and projects, and a large volume of packet duplicates in its Cisco ACI fabric. Network Broker Planner Eli was tasked with forecasting infrastructure needs, troubleshooting performance issues, and keeping costs and downtime to a minimum across a distributed aggregator deployment.

Gigamon’s GigaVUE TA and HC series, GigaSMART de-duplication, and GigaVUE Enriched Metadata delivered a deep observability pipeline that integrated with existing probes and vendor tools. In a proof-of-concept, GigaSMART cut duplicate packets by 88%, accelerated root-cause analysis with an easy-to-use console, and provided resilient, always-available infrastructure—improving troubleshooting speed, ROI, and operational visibility for roughly 200 staff across tapping, aggregating, probing, and ops teams.