Case Study: Lime Wood achieves seamless voucher migration and on-brand gift experiences with Giftpro

Lime Wood - Customer Case Study

Lime Wood, an iconic luxury hotel in the New Forest, needed to move from its previous gift voucher platform while preserving a seamless, on-brand customer experience. They chose Giftpro to replace their old system and sought a solution that would keep customers feeling they were buying directly from Lime Wood rather than being redirected to a third party.

Giftpro implemented a tailored gift voucher platform, mirroring Lime Wood’s colours, fonts and design language, trained staff in person and via live chat, and migrated all existing vouchers so live vouchers were usable immediately. The result was an almost seamless migration, faster customer support and a consistently branded purchase experience — outcomes Lime Wood credits to the responsiveness and care of the Giftpro team.

Lime Wood

Lotti Eagles

Head of Marketing