Case Study: Bespoke Inns boosts voucher sales and customer experience with Giftpro

Bespoke Inns boosts voucher sales across seven Midlands sites with Giftpro

Bespoke Inns, an independent group of seven hospitality sites in the Midlands, faced challenges with its previous voucher system which created customer friction and absorbed excessive staff time due to manual processes. They needed a platform that could provide a premium customer experience with physical vouchers, leading them to the Giftpro service.

Giftpro implemented its voucher platform, which streamlined the entire process with beautifully printed vouchers and the option for customers to add personal video or written messages. This solution significantly improved the customer experience and directly led to a revenue increase. Bespoke Inns now processes thousands of transactions weekly through Giftpro, with general voucher sales up and special-event sales soaring.

Bespoke Inns