Case Study: Quo doubles customer reviews with Giftbit

How OpenPhone doubled their customer reviews

Quo (formerly OpenPhone) needed a faster, less manual way to manage customer review incentives. Their growth marketing team was spending time copying and pasting recipient details to send rewards for G2 reviews, making the process inefficient and difficult to scale. They used Giftbit digital gift cards and prepaid cards to incentivize reviews.

Using Giftbit with a Zapier integration connected to Airtable, Quo automated reward delivery so payouts could be triggered instantly when a review was logged, with no coding required. With Giftbit, the team saved hours of manual work, gained better visibility into their incentive program, and doubled the number of customer reviews on G2, helping improve paid and organic performance as well as website conversions.

Openphone

John MacGaffey

Growth Marketer