Case Study: Top Ten Pharmaceutical Company reduces credentialing time with GHX Managed Service

Top Ten Pharmaceutical Company - Customer Case Study

The top ten pharmaceutical company, a major US healthcare supplier, faced a significant challenge in managing the credentialing process for its over 2,000 sales representatives. The lack of a dedicated internal resource created a burden on staff and caused representatives to lose valuable sales time dealing with varying hospital requirements, directly impacting revenue. To address this, the company engaged GHX and its Credentialing Managed Service.

GHX implemented a centralized solution to manage the entire credentialing program. This service provided daily assistance and streamlined interactions between reps, hospitals, and agencies. The results were substantial, with representatives reporting a 75% reduction in time spent on credentials. Key outcomes included 88% of reps preventing denied access and 89% agreeing they could spend more time selling, thanks to GHX.