Case Study: UCSF achieves 90% supply chain automation with GHX

Supply Chain Automation Reaching 90% Supports a Growing Health System

University of California-San Francisco Health (UCSF) faced a highly manual, time-consuming, and error-prone supply chain process with over 600 purchase orders requiring six to seven touchpoints daily. The challenge for Director Jake Limbert and his team was to automate these repetitive procurement tasks to improve efficiency, reduce labor costs, and support the health system's continued growth without compromising accuracy. They turned to vendor GHX for a solution.

GHX implemented a suite of solutions, including tools for electronic ordering (My Exchange), automated invoicing (OnDemand AP), and vendor onboarding (Registration Center). This created a highly-automated system for distributing "no-touch POs." As a result, UCSF automated 90% of its supply chain, increased electronic PO volume by 17%, reduced exceptions to 1.25%, and boosted electronic invoice volume by 161%. The GHX solutions provided the technical backbone that freed staff for strategic initiatives and enabled seamless expansion.

UCSF

Jake Limbert

Director of Supply Chain Operations