Case Study: Smiths Medical achieves greater efficiency and compliance with GHX

Smiths Medical - Customer Case Study

Smiths Medical, a global medical devices provider, needed to simplify and standardize order processing across Europe while staying compliant with varying country regulations, eInvoicing mandates, and customer-specific requirements. To support this challenge, the company looked at eCommerce partners including GHX and wanted a solution that could improve accuracy, efficiency, and customer service across multiple markets.

GHX implemented a pan-European eCommerce and automation approach using the GHX Exchange, G-Fax, HealthNEXUS catalog, and GHX Business Rules. In 12 months, Smiths Medical went live in 10 countries and achieved about 25% operational efficiency gains, 40% less manual order entry, nearly 70% of orders via EDI, and a 50% reduction in customer service time spent on order processing, helping create a more customer-first culture.

Smiths Medical

Alison Fox

Director of Customer Services