Case Study: Medtronic Canada achieves touchless consignment-implant order accuracy with GHX Intelligent Business Rules

Simplifying Consignment-implant Purchase Orders With Automation

Medtronic Canada faced a significant challenge with complex consignment-implant purchase orders, which varied widely in format and caused manual processing, high error rates, and delays that impacted patient care. To address this, they partnered with vendor GHX to find a solution that would simplify the process and improve digital commerce efficiency without burdening their healthcare provider customers.

GHX implemented its Intelligent Business Rules solution, which was configured to automatically identify, extract, and correctly place critical consignment-implant data from imperfect electronic orders. This allowed Medtronic Canada to automate previously manual processes. The results were dramatic, with solution-enabled customers achieving a 99-100% order type accuracy rate and seeing greater than 90% reductions in overall order errors, significantly increasing touchless automation and operational efficiency.

Medtronic Canada

Montie Stethem

eBusiness Lead