Case Study: LivaNova improves order processing and cash flow with GHX

Powerful Partnerships Transform Operations and Customer Experience

LivaNova, a global medical technology company, faced significant challenges due to manual order-to-cash processes. Their customer service team was overwhelmed by manually keying in hundreds of emailed orders daily, which left no time for strategic work and led to a high volume of order exceptions. This negatively impacted cash flow, team morale, and the customer experience. To address this, they partnered with vendor GHX.

GHX implemented its order automation solutions and consulting services to streamline LivaNova's processes. This included automating orders and invoices, converting fax and email orders, and analyzing workflows to reduce exceptions. The results were substantial: a 15% reduction in exceptions, a 40% drop in days sales outstanding (DSO), and an 85% increase in team members now able to focus on strategic, value-added work instead of manual data entry.

LivaNova

Chris Anne Cocanougher

Senior Director, Commercial Operations