Case Study: Medical University of South Carolina achieves digital supply chain automation and cost savings with GHX

MUSC's Journey to a Best-in-Class Digital Supply Chain with GHX and Cloud ERP

The Medical University of South Carolina (MUSC) faced significant challenges in scaling its supply chain and accounts payable operations to support rapid growth. Their manual, error-prone processes led to a high rate of contract price exceptions, delayed supplier payments, and an excessive amount of non-value-added work for their teams. To address this, MUSC partnered with vendor GHX and utilized its digital solutions, including GHX Exchange and Price Sync Managed Service, integrated with their new Workday ERP system.

GHX implemented a suite of solutions to automate MUSC's procure-to-pay cycle, including digital order processing and smart invoice matching. This integration streamlined contract management to ensure price accuracy and broke down silos between departments. The results were substantial: a 78% drop in contract price exceptions, 99% of invoices processed digitally, and the identification of $500,000 in potential rebate revenue. These efficiencies allowed MUSC to support the addition of new facilities without increasing headcount, transforming their supply chain from a cost center into a revenue generator.

Medical University of South Carolina

Austin Zoeller

Associate Chief Supply Chain Officer (ACSCO)