Case Study: Franciscan Missionaries of Our Lady Health System boosts charge capture with GHX Clinical ConneXion

Franciscan Missionaries of Our Lady Health System - Customer Case Study

Franciscan Missionaries of Our Lady Health System faced a significant challenge with its electronic health record (EHR) system. The system's item master was missing many supplies, forcing clinicians to manually document roughly 50% of items. This led to incomplete data, frustrated staff, and an estimated $3-5 million in annual revenue leakage due to poor charge capture. To address this, they engaged vendor GHX to find a solution.

GHX implemented its Clinical ConneXion solution, which enriched the health system’s data and provided a robust catalog of 365,000 items directly to the EHR. This integration, paired with barcode scanning, drastically reduced manual entry to 15% and increased charge capture from 40% to 95%, reclaiming the lost $3-5 million in revenue. The GHX solution also improved clinical efficiency, data accuracy, and provided the trusted insights needed for total case costing and analytics.

Franciscan Missionaries of Our Lady Health System

Robert Lynch

Supply Chain Process Improvement Analyst