Case Study: United Heritage Insurance Group achieves consistent, compliant communications with GhostDraft

United Heritage creates Consistent Communications with GhostDraft

United Heritage Insurance Group needed to modernize its customer communications management (CCM) to replace an inefficient manual process. This outdated system led to inconsistent correspondence, unapproved document versions, and challenges with compliance. While implementing the Sapiens Stingray policy administration system, they sought a CCM solution from vendor GhostDraft that could integrate with both their new core system and a legacy print server.

GhostDraft provided a pre-integrated solution that automated document production and created a centralized, collaborative environment for authoring communications. This allowed United Heritage to ensure consistency and compliance across all documents while also easily managing multiple brands from a single master template. GhostDraft’s architecture provided reliable integration with the legacy system, eliminating downtime and increasing productivity. The result was a significant increase in operational efficiency, a reduction in costs, and the ability to expand into electronic delivery for policy and billing communications.

United Heritage Insurance Group

Barry Lewis

Director, P&C Software Development